AOP+ Policy for Replacement, Exchange, Refund and Order Updates:

REPLACEMENT
Our products are printed and processed by humans, therefore as much as we want to have a 100% error free production, there is sometimes an issue, we will accept the following reason below for a Free replacement:
Wrong order received ( e.g., size, color, print )
Lost in transit ( if it is more than the time frame we have for the area )
Faulty items ( e.g., seams destroyed, poor print quality ) Sublimation

Normal Imperfection is not included on this (white streaks on seams, underarms)

Note: Please provide images for the claims, your customers don't need to return the items received if these are the cases.

EXCHANGE
We only accept exchange of Size with same item/product only. Your customers must return to us if they need to exchange their newly received order for a different size. They may return it to our address with a note on what size they want in exchange.
Below are not possible for exchange:
Request different design instead of the ordered design
Request a different t-shirt or item color instead.
Request to exchange anything from adult to kids product or vice versa

As of now we only have our UK Address for the return:

AOP Returns
7 Coronation Road
Dephna Group
London, NW10 7PQ
United Kingdom

NOTE: For exchange, the shipping cost back to us should be shouldered by your customers

REFUND
We process refund only if in case replacement is not amenable to your customer; we don't process a refund for the following reason:
The customer does not like the product (fabric, design)
Change of mind
Does not fit (return and exchange is recommended for this)

Important: Request for replacement, exchange, and a refund should be STRICTLY WITHIN ONE MONTH TIME FRAME ONLY from the date your customer received the order.

Cancellation and Order Update:
We have a time frame for the processing which is 3-5 business days (5-7 for cut and sew products). These are only average time frames we may be able to process and ship the orders as early as a 1st business day.
Cancellation is only possible if the order has not been printed yet.
Order update (e.g., size & color) is only possible if the order has not been printed yet
Shipping address update is only possible if the order has not been shipped yet.

Please also check this article below for our Return Management System
https://help.aop.plus/en/article/hero-return-management-system-1shy384/?1551784878675

It is important to let your customer know about this policy to avoid dissatisfaction and wrong expectation which will lead to negative feedbacks to your store.
Was this article helpful?
Cancel
Thank you!