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What is our production and shipping time?
We're one of the only print-on-demand services that don't outsource printing, unlike others that outsource their printing, we print everything in-house. We are manufacturers of the products we are selling. Our products proudly printed in London, United Kingdom. Once we receive your order after payment is confirmed in the AOP+ Wallet, production starts. Production: Our production time is 3 to 5 business days while Cut and Sew products can be around 7 to 10 business days. Plea
How to order samples?
How to place a sample order? To order samples from us is easy, all you need to do is create the product with AOP+ and place a manual order. All samples will have a 20% discount/rebate. This applies to product cost only, not the shipping cost. Once you have placed your sample order, please contact us with the order number, we will credit 20% of the total amount to your account AOP wallet, which you can use further to pay with your incoming orders.
How to create a manual order?
After uploading your artwork and publishing it with AOP+, you can create a manual order in your store, this is the easiest way to pass orders to us. Please follow the steps below: Go to Orders tab in your Shopify admin access. Click on upper right corner of the page. !(https://storage.crisp.chat/users/helpdesk/websit
Shipping cost and price list
Please see links below for our shipping cost and price list: https://docs.google.com/spreadsheets/u/1/d/e/2PACX-1vRackaqw3PHguuYpTtjv9Gra3SI0Zb-11FLUtYQZgb336XxZ-e25EI2DkcleU6w5hh4pmu5PJDXfxy2/pubhtml# Please be advised for any updates the link below will not be updated right away, so please make sure to double check it thru the app. You can also find t
Deposit money to AOP+ Wallet
Let me explain to you how payment system and AOP+ Wallet Works. To process your orders, you need to add funds to AOP+ Wallet. Every time when you receive the new order, the app will check payment from Wallet and deduct the right amount from there and pass us orders. You can use these payment methods to top up your wallet: Debit / Credit Card (via Stripe) Payoneer TransferWise Bank Transfer You can pay the exact amount of your order to AOP+ Wallet, or you can __top up ex
What brands does AOP Plus use?
We offer Premium and Classic products for our apparels. For our Classic shirts: AWD Gildan Subli Vanilla. For our Premium products: Bella Canvas Continental B&C (mainly). You can check this file for reference: AOP+ Used Brands - Google Sheets (Please note sheet is not updated right away with changes) The exact model we use will show in the app: !(https://storage.crisp.chat/users/hel
Branding. Details and How to Start?
Customised packing slip (Details) Label remove and heat press your branded label. (Details) Branded sticker on postal bags. (Details) Branded inserts with all orders. Full colour thank you note or promotional card. (Details(/en/article/guide-to
Policy (refund, replacement, order update)
AOP+ Policy for Replacement, Exchange, Refund and Order Updates: REPLACEMENT Our products are printed and processed by humans, therefore as much as we want to have a 100% error free production, there is sometimes an issue, we will accept the following reason below for a Free replacement: Wrong order received ( e.g., size, color, print ) Lost in transit ( if it is more than the time frame we have for the area ) Faulty items ( e.g., seams destroyed, poor print quality ) Su
Where to find tracking details?
Etsy instructions after Shopify. Once your order is in process, the status of the order on your backend (order tab in Shopify) will show Unfulfilled If the order is shipped out on our end, it will now show Fulfilled. Where you can find the tracking details: Orders Tab >> Click on the Order
Guide to Branded Neck Label Printing
A GUIDE TO NECK LABEL PRINTING We use transfer process (printing the digital image first on a medium and transfer it to the garment with heat and pressure) for its practicality, cost-effectiveness and flexibility which is suitable for on-demand printing process.
Return Management System
Return Management System Customer may return your product to us. (Our UK or US address) We do a quality check and let you know. We store your products for 30 days free in UK and US (after that $.01 per lbs per day) Once you sell the same product (you can send a notice if you like) instead of printing a new one, we ship the stored product. You pay $5 flat fee + Shipping cost.
What is the additional cost print?
The additional cost you see from the wholesale price in the app is the cost for the additional print on the other side (back side) You will only be charged for this additional cost if you will upload and opt to have a two-sided print. !(https://storage.crisp.chat/users/helpdesk/website/f99e3718-ecee-4582-a6ef-0b4df72c0edd/5da9260d-cd03-421e-b0fe-db96f5549c69.p
Multiple shipping charge
If an order has multiple items on it: for example, the order have four shirts,the 1st shirt will have the main the shipping cost charge, and the rest of the shirt will get the additional item shipping cost. If the order is consist of different items, the one that has the highest shipping rate among of them will be charged as __the regular shipp
How our payments system works?
This how it works for the payments. It will be up to you on how you will price your products in your store and how you will set up your shipping charge to your customers. ➖ Customer place order from your store and makes the payment to your store (this will go to your Shopify account) ➖ Order placed will automatically be forwarded to AOP+ system as pending ➖ AOP+ will charge your AOP+ Wallet for the order
How to customise Packing Slips?
Every order goes out from AOP+ with a packing slip. There is no price info on the packing slips. You can customise some elements on packing slip. Your Logo (150 px X 150 px) Jpeg or Png Store URL Ex: www.aop.plus Customer support email Ex: firstname.lastname@example.org Short Message Ex: Thanks for your shipping, here is the 5% discount code for your next purchase. To customize the order insert Go to settings > Packing slips !
Classic vs Premium Sublimation Shirt
CLASSIC SUBLIMATION ADULT T-SHIRT Polyester Sublimation T-Shirt Especially design for sublimation printing Environmentally and socially responsible manufacturing 100% polyester cotton-feel 140gsm Price: $14.99/shirt front print only ($5.00 Additional if with back print) PREMIUM SUBLIMATION ADULT T-SHIRT Premium Sublimation T-Shirt Especially design for sublimation printing 100% Polyester 185g Price: $21.99/shirt front print only ($5.00 Additional if with bac
How to get customised or personalised orders with POD Applications in Shopify and ETSY?
We all would like to offer our customers customised / personalised print on demand products. But it is not that easy with the current POD apps and Printers who have application in Shopify App Store or in ETSY. Most of the POD printers they do not look so friendly to custom products because pretty much all of us we design our application based on the same design per collection. Custom orders are a pain, means every single order will be a different design, different product. We always prefer to p
Sublimation printing is awesome, but not magic. Expect imperfections around seams and folds. Here are some technical information and important tips you need to know and share with your customers. Expect to have smudges, blurs, and creasing near edges, seams, and collars of the garment. When printing flat artwork onto a constructed garment, some imperfections will occur, particularly under the arm. Keep this in mind when designing, specifically the placement of important artwork. Single-
Guide to Branded Stickers for Postal Bags
Guide to Branded Stickers for Postal Bags A single-sided colour print round sticker on postal bags of your orders. Great for branding and brand awareness. DETAILS Single-sided colour print (4/0) back blank Outdoor stickers (suitable for outdoor usage) Wate
Which one is better for artwork file? PNG vs JPEG
We prefer RGB - PNG file type with 150 DPI or higher for a better print outcome, we prefer always prefer PNG. But JPEGs are fine too depends on how you will use.
Guide to Branded Flyers & Leaflets
Guide to Branded Flyers & Leaflets, A6 Double-sided colour print (4/4) Branded Flyers & Leaflets goes with your orders. Great for branding and brand awareness. DETAILS Double-sided colour print (4/4) Brilliant colour reproduction and high print quality through Process Standard Offset 135 gsm matt/glossy art print paper is certified "PEFC 100%"
Classic vs Premium Blanket and Hooded Blanket
Please difference below: Classic / Throw Blankets has a one is one layer polar fleece. We use the same fabric for our throw blankets and had great success on US market. I would say we printed almost 1000 and ZERO complains. In the beginning, we were thinking that people will find the light. But no problems at all. Which is great. So we used exactly the same fabric for hooded blankets too. Please see below for the actual photo of the Classic Blanket / Hooded Blanke !(https://storage.cri
How to Enable/Disable product?
You have an option on which product you want to sell in your store. If you need to choose which product you would like to publish, we have a button to enable only product you want to sell and which you don't want. Or if you are looking to sell only specific product among the list of products, you can set your preferences in the settings tab, so when you
How to hide a published product for sample orders?
If you want to publish the product, but after that, you want to hide it from your online store for sample orders or any other reason, Please follow these steps: 1. Create a collection, 2. Publish the product you want a sample 3. Go to Products in Shopify 4. On the right-hand side there is a Manage button 5. Unclick Online Store 6. Done!
How to cancel an order?
If you want to cancel an order, there is a few easy steps to do: go to your Order tab in Shopify store admin: Click on the #order that you want to cancel. From More actions drop-down choose Cancel order __Imp
When your account reaches a certain amount of accumulated monthly sales, you're eligible for VOLUME DISCOUNTS! On the 1st of every month, we calculate your previous month's accumulated sales with this formula: !(https:/
How to use the AOP APP Preference Tab
If you prefer a certain product title to your products, create unique titles, edit and or add something in the product description, etc. You can use the PREFERENCE tab in the AOP APP. This will save you time to edit them when you upload more artwork and new collection. It will take effect on the future upload or collection creation, which mean it won't update any existing collection you have in the APP. In this tab, you can set the following: Product Title Product Description Mark % E
How to create a new collections?
You can add tags on each product or item in the app: Once you have done that you may publish then create collections in your Shopify admin backend and choose necessary tag you want to include in that collections.
How to suggest new products?
Hero Members can dive in our supplier's websites to hunt new products. We will add them for you and you will be able to sell them before other members. Check this website and start to note new products. Here is the website: http://www.my-fashion-webshop.com/ You can submit new products via this form https://aop.plus/submit Please give us some time to check those products to see how suitable they are for POD Business model.
How can I track my item?
We use three different courier companies to ship your orders. You can track your shipment based on your destination country. Please see the link below. USPS for United States shipments Royal Mail for GB shipments Deutsche Post for Europe and Rest of the World shipments.
What the shopify logo status is?
Small Shopify logos on the corner of the products in your collections help you to understand the publishing status of your enabled products. If Shopify logo is , it means that product is enabled and it has been published to the store. If Shopify logo is , it means that your enabled product has been modified (
What we recommend sequin artwork?
We recommend dark text base designs because we figured through print tests that silver naturally shines more and when looked from sides, all light colors and details can't be seen properly, but it still could be printed yet. Please keep in your mind that these are novelty products and although they are very appealing they have shortcomings as any other product. In this case: their print quality isn't as good as proper polyester sublimation products, and block printed blacks may occur dark n